1. Information We Collect

When you use DormDash, we collect the following types of information:

Personal Information

• Contact Information: Name, phone number, and email address
• Location Data: Delivery addresses, pickup locations, and real-time location data when using our rideshare service
• Payment Information: Credit card details processed securely through Stripe (we do not store complete card numbers)
• Order History: Past orders, delivery preferences, and service usage

Automatically Collected Information

• Device Information: Device type, operating system, browser type
• Usage Data: Pages visited, features used, time spent on the platform
• IP Address: For security and fraud prevention

2. How We Use Your Information

We use your information to:

• Process and fulfill your food delivery and rideshare orders
• Communicate with you about your orders, including status updates and notifications
• Process payments securely through our payment processor
• Match you with available drivers for delivery and rideshare services
• Calculate accurate pricing based on distance, time, and traffic conditions
• Improve our services and develop new features
• Prevent fraud and ensure platform security
• Comply with legal obligations and resolve disputes

3. Information Sharing

We share your information only in the following circumstances:

With Drivers

When you place an order, we share necessary information with drivers including your name, phone number, delivery address, and order details to complete the service.

With Restaurants

For food delivery orders, we share your order details and contact information with the selected restaurant to fulfill your order.

With Service Providers

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Google Maps: Location services and routing
• Discord: Order notifications and driver coordination (if you use Discord integration)

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure user safety.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission using HTTPS/TLS
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Access controls limiting who can view your information
• Secure database storage with regular backups

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Location Data

DormDash uses location data to provide core functionality:

• Real-Time Location: Used during rideshare trips to show driver location and optimize routing
• Delivery Addresses: Stored to facilitate order fulfillment and provide accurate delivery estimates
• Traffic Data: Used to calculate accurate arrival times and pricing

You can control location permissions through your device settings, but this may limit certain features.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized experiences

You can control cookie settings through your browser, but disabling cookies may affect functionality.

7. Data Retention

We retain your information for as long as necessary to:

• Provide services you've requested
• Comply with legal obligations (e.g., tax records, dispute resolution)
• Maintain transaction history for your account

Order history and transaction data are retained for 7 years for legal and accounting purposes. You can request deletion of your account and associated data at any time.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your account and personal data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a machine-readable format

To exercise these rights, contact us using the information below.

9. Children's Privacy

DormDash is intended for use by college students and adults. We do not knowingly collect information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our platform
• Updating the "Last Updated" date
• Sending email notifications for material changes

Continued use of DormDash after changes constitutes acceptance of the updated policy.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

1. Acceptance of Terms

By accessing or using DormDash, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.

DormDash is a platform connecting college students with delivery drivers for food delivery and rideshare services. We do not own, operate, or control restaurants or drivers.

2. User Conduct

When using DormDash, you agree to:

General Conduct

• Provide accurate delivery addresses and contact information
• Be available to receive deliveries at the specified location
• Treat drivers, restaurant staff, and support team with respect
• Not engage in fraudulent, abusive, or harassing behavior
• Not attempt to manipulate pricing or exploit the platform
• Not use the service for illegal activities

Order Guidelines

• Accuracy: Double-check your order details before submitting
• Availability: Be available at the delivery location during the estimated delivery window
• Communication: Respond to driver messages and calls promptly
• Special Instructions: Provide clear delivery instructions if needed
• Age-Restricted Items: Be prepared to show valid ID for alcohol or age-restricted items

Prohibited Activities

• Ordering with intent not to pay or receive the order
• Falsely claiming non-delivery to obtain refunds
• Harassing or threatening drivers or staff
• Requesting drivers to violate laws or platform policies
• Attempting to reverse engineer or hack the platform

3. Service Offerings

DormDash provides the following services:

Food Delivery

Students can order food from local restaurants for delivery to campus locations. Pricing includes:

• Base delivery fee: $4.99
• Mileage charge: $0.89 per mile
• Time charge: $0.39 per minute
• Special restaurant fees (e.g., In-N-Out: $4.99)
• Optional tip for driver

Rideshare Services

Students can request rides to/from campus. Pricing includes:

• Base fare: $4.99
• Mileage charge: $0.89 per mile
• Time charge: $0.39 per minute (using real-time traffic data)
• Optional tip for driver

All rideshare times displayed account for real-time traffic conditions in both directions.

4. Payments, Fees & Refunds

Payment Processing

• All payments are processed securely through Stripe
• Payment is only charged after a driver accepts your order and you confirm the final price
• You will see the total cost before payment is processed
• You must provide valid payment information
• Tips are optional but encouraged for quality service

Pricing & Fees

• Prices are calculated based on distance, time, and service type
• Real-time traffic data is used for accurate time estimates
• Special fees may apply for certain restaurants or services
• Pricing is shown before you confirm your order
• Surge pricing may be implemented during high-demand periods

Refund Policy

Refunds may be issued in the following cases:

• Non-Delivery: Full refund if order is not delivered
• Incorrect Order: Refund or redelivery for wrong items (must report within 30 minutes)
• Quality Issues: Case-by-case evaluation for food quality complaints
• Driver Cancellation: Full refund if driver cancels after accepting
• Service Issues: Partial refunds for significant delays or service problems

No Refund Situations

• Customer unavailable at delivery location
• Customer provided incorrect address
• Customer changes mind after order is placed
• Minor delays due to traffic or restaurant preparation time
• Customer dissatisfaction with restaurant food (not related to delivery)
• Orders placed more than 24 hours ago without prior complaint

To request a refund, contact our support team with order details and reason for the request.

5. Cancellations

Customer Cancellations

• Before Driver Assignment: No charge (order not yet accepted)
• After Driver Assignment (within 2 minutes): Full refund
• After Driver En Route: No refund (driver compensation paid)
• After Pickup: No refund

Driver Cancellations

• Drivers may cancel before pickup without penalty
• Customer receives full refund for driver cancellations
• Excessive cancellations may affect driver standing

6. Liability & Disclaimers

Service Disclaimers

• DormDash is a technology platform connecting users with drivers
• We do not control restaurant food quality, preparation, or ingredients
• We do not control driver behavior during delivery
• Delivery times are estimates and not guarantees
• Service availability may vary based on driver availability

Limitation of Liability

To the fullest extent permitted by law:

• DormDash is not liable for food quality, allergic reactions, or foodborne illness
• DormDash is not liable for accidents, injuries, or property damage during delivery or rideshare
• Total liability is limited to the amount paid for the specific order in question
• We are not liable for indirect, incidental, or consequential damages

Indemnification

You agree to indemnify and hold DormDash harmless from any claims arising from:

• Your violation of these terms
• Your violation of any laws or regulations
• Your violation of third-party rights
• Your use of the platform

7. Dispute Resolution

For any disputes:

• First Contact Support: Contact our support team to resolve the issue
• Informal Resolution: We will attempt to resolve disputes informally
• Arbitration: If informal resolution fails, disputes will be resolved through binding arbitration
• No Class Actions: You agree to bring claims individually, not as part of a class action

8. Modifications to Service & Terms

We reserve the right to:

• Modify or discontinue services at any time
• Update pricing and fees with notice
• Change these terms with notification to users

Continued use after changes constitutes acceptance of new terms.

9. Governing Law

These terms are governed by the laws of the State of California. Any disputes will be resolved in the courts of Los Angeles County, California.