Support has closed

DormDash is no longer operating, so support has closed. The FAQ below documents how orders, payments, disputes and safety worked.

Frequently Asked Questions

How DormDash worked, in the questions customers asked most

Orders & Delivery

How long did delivery typically take?

Most deliveries took 30-45 minutes from order placement to the door, including restaurant prep time and delivery. Farther restaurants (10+ miles) could take 45-60 minutes. Orders could be tracked in real time on the platform.

Could I track my order in real time?

Yes. Once an order was accepted, the customer received a tracking link showing the driver's location and estimated arrival time, plus notifications when the order was picked up and when the driver was nearby.

What happened if an order was wrong or missing items?

Missing or incorrect items were handled by working with the restaurant and issuing a refund or credit. Photos of the problem helped resolve these cases faster.

Did you deliver to all dorms on campus?

Yes. DormDash delivered to every dorm, apartment, and building on Pepperdine's campus, and the student drivers knew the gates, shortcuts, and drop-off points.

Could I schedule an order for later?

No. Only immediate orders were supported; customers placed an order when they were ready to receive it within 30-60 minutes.

Payments & Pricing

What payment methods were accepted?

DormDash accepted all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and digital wallets. All payments were processed through Stripe.

How much did customers tip?

Tipping was optional. Most customers tipped 15-20% for standard service, and more for large orders or bad weather. 100% of the tip went directly to the driver.

Were there any hidden fees?

No. Pricing was transparent and every fee was shown upfront: base delivery fee ($5.99), service fee (15%), distance fee ($0.39/mile), far-away fee ($7.99 for 10+ miles), and a $0.49 platform fee. There were no surprise charges and no surge pricing.

Could I get a refund if I cancelled?

Cancelling before the restaurant accepted the order meant a full refund. Once the restaurant started preparing it, a cancellation could incur a fee to cover food costs.

Account & Safety

Was payment information secure?

Yes. Payments ran through an industry-leading payment processor. Card information was encrypted and never stored on DormDash's servers.

Who are the drivers?

DormDash drivers were verified Pepperdine students. Student status was verified before onboarding, so deliveries came from fellow Waves who knew the campus and community.

How was the delivery address set?

The delivery address was set during checkout, and customers were asked to include their dorm or building name and room number for accurate delivery.